Back Office Operations Executive

Job Description

Responsible for vehicle & driver follow-up Responsible for checking of vehicle documents, hygiene and all necessary things i.e. water bottle, newspaper, magazine, First-Aid Kit, Fire extinguisher, tissue paper, Car Fresher, Driver Shoes, Uniform, ID card etc. Current day vehicle allotment & Next day planning Check all vehicles having sufficient fuel. Booking plotting on time & confirmation Follow-up of Corporate Monthly Dedicated vehicle & Report preparation Maintain Debit Register Checking & Handover to Accounts daily basic Collection of duty slip local & outstation vendor. Check Drivers Attendance daily basic Maintain record with necessary details of Walk In Client / Direct payment booking Send vehicle tracking message on group Night / day shift Responsible for client complaint emails & immediate reply by phone, email, SMS Maintain daily customer feedback & Complaint Report. Consolidated report preparation of Credit Card / Direct Payment / Walk In Client Responsible for monthly vehicle replacement record maintain. To take overall review for corporate monthly vehicle Taking care of client escalations Planning for shift roster on weekly basis To check VVIP bookings also deployed them best driver and car Take extra care of VIP & VVIP booking.