Back Office Associate

Job Description

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 AM to 9:30 PM (Day) 9:30 AM to 9:30 PM (Day) 9:30 PM to 9:30 AM (Night) 9:30 PM to 7:30 AM (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills. Roles & Responsibilities: Develop and maintain customer service standards, policies, and procedures. To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review. Working response through phone-calls or e-mails. To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed. Maintain / Update Weekly report. Collaborate with key persons to ensure clarity of the specifications. Job Type: Full-time Pay: ₹360,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person