B2B Operations Manager - Tamil is Must

Job Description

Position Title: Operations Associate/Manager Location: Mumbai (Extensive Travel Required) Role Overview: The Operations Associate will play a critical role in the successful deployment and ongoing support of our healthcare software solutions across multiple hospital sites. The ideal candidate will proactively engage with healthcare professionals, provide comprehensive training, swiftly identify software-related issues, resolve these directly, or coordinate solutions with the technical team at the headquarters. The role demands high travel flexibility, excellent problem-solving skills, and the ability to build strong, lasting relationships with our clients. Key Responsibilities: Conduct comprehensive training sessions for hospital staff on the effective use of our software solutions. Proactively engage with clients to understand, document, and resolve software-related issues. Provide immediate troubleshooting and frontline support to hospital staff to minimize operational disruptions. Coordinate with the technical team at headquarters to escalate and resolve complex software issues promptly. Serve as the primary point of contact at client locations, ensuring consistent communication and relationship management. Gather client feedback and collaborate with internal teams to recommend improvements or enhancements. Maintain detailed documentation of client interactions, software issues, resolutions, and training conducted. Preferred candidate profile Bachelor's degree Prior experience in operational roles involving client interaction, training, or technical support is preferred. Strong technical troubleshooting abilities with a client-first approach. Exceptional communication, interpersonal skills, and relationship-building capability. Languages Known - English, Hindi, Tamil (Conversational) Ability to travel extensively and adapt to various client locations and environments. Proactive, self-motivated, and capable of managing priorities independently.