Job Description

Roles & Responsibilities. Lead the design, implementation, and continuous improvement of comprehensive training programs aligned with business objectives. Identify training needs through collaboration with various departments and assess skill gaps. Oversee the development and delivery of training content, ensuring it is engaging, impactful, and relevant to organizational needs. Establish and track training KPIs (Key Performance Indicators) to measure the effectiveness of training programs. Ensure that training programs comply with regulatory standards, company policies, and industry best practices. Develop and implement quality management frameworks and ensure adherence across teams. Drive continuous improvement initiatives focused on enhancing operational efficiency, service quality, and client satisfaction. Lead quality audits and performance reviews to ensure compliance with both internal and external standards. Collaborate with operational teams to resolve quality issues and identify root causes. Desired Candidate Profile Overall 10-18 years of experience 4 years as Senior Manager in Training & Quality (T&Q) role. Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Proficiency in MS Office applications.