AVP - Program Management Lead (AI %26 Agentic-first Service Delivery Platform)

Assistant Vice President -

Role Summary
We are seeking a highly seasoned Program Management Lead with experience to oversee the delivery, governance, and adoption of our flagship AI & Agentic-first Service Delivery Platform. This role requires a hands-on Agile leader who can blend program governance, service delivery best practices, and AI-first innovation into a single operating model.

The Program Management Lead will serve as the execution backbone of the platform - ensuring the platform vision (covering presales, mobilisation, build/test, transition, and continuous operations) translates into high-velocity, value-driven delivery.

Key Responsibilities

1. Agile Program Leadership

• Lead the program using Agile methods as the primary governance framework.

• Define and institutionalize Agile practices at scale: scrum, SAFe, Kanban, sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.

• Monitor velocity, burn-down, cumulative flow, and other Agile metrics to ensure predictability and transparency.

• Drive continuous improvement cycles through regular inspection/adaptation.

2. Progress Monitoring & Risk Management

• Set up robust systems for continuous progress tracking using industry-standard Agile tools (JIRA, Rally, Azure DevOps, Confluence, etc.).

• Proactively identify risks, dependencies, and delivery bottlenecks escalate and resolve issues before they impact outcomes.

• Provide early-warning dashboards and risk heatmaps to leadership and stakeholders.

3. Stakeholder & Leadership Engagement

• Partner closely with senior executives, delivery heads, and platform leadership to align priorities, manage escalations, and secure decisions.

• Act as the voice of delivery rigor: ensure service delivery best practices (mobilisation, transition, change management, governance) are embedded into the platform.

• Serve as a trusted advisor to leadership, bringing insights from past large-scale programs to avoid pitfalls and accelerate adoption.

4. Cross-functional Orchestration

• Ensure alignment across Product Managers, Product Owners, Design/CX, Engineering, and Delivery leaders.

• Manage interdependencies across core platform modules (agentic copilots, digital twin, semantic asset graph, mobilisation kits, client portals).

• Establish clear sprint goals and release trains that tie directly to business outcomes.

5. Value Realization & Best Practices

• Ensure every release delivers tangible, measurable value (e.g., productivity gains, faster presales, smoother mobilisation, improved delivery margins).

• Codify and embed service delivery best practices into the platform (transition playbooks, delivery accelerators, continuous operations toolkits).

• Benchmark platform execution against leading competitors (Accenture Genwizard, AI Refinery, SynOps, Cognizant, WNS, TCS, etc.) to ensure market-leading performance.

Qualifications we seek in you!

Minimum Qualifications

• experience in program management, portfolio governance, and enterprise delivery leadership.

• Proven expertise managing large-scale technology transformation programs in IT services, outsourcing, or AI/automation domains.

• Deep knowledge of Agile methods at scale: Scrum, SAFe, Kanban, hybrid Agile-Waterfall governance.

• Strong proficiency with Agile tools (JIRA, Rally, Azure DevOps, Confluence, Trello, etc.) and reporting dashboards.

• Hands-on experience in risk management, dependency mapping, and program health monitoring.

• Strong ability to work with senior executives and client leaders, driving alignment, decision-making, and program buy-in.

• Solid grounding in service delivery frameworks, transition management, and operational best practices.

• PMP/PMI-ACP/SAFe certifications strongly preferred.

• Experience in AI/GenAI platforms, ERP-like service delivery systems, or digital-first transformation programs a significant plus.

• This is a senior leadership program role at the heart of an industry-defining AI-first delivery platform.

• You will bring decades of delivery experience and marry it with modern Agile methods to deliver with speed and governance.

• You will be directly accountable for ensuring the platform not only gets built - but gets adopted, delivers value, and becomes a competitive differentiator.

• Your leadership will help embed service delivery DNA into an agentic-first platform that will redefine enterprise outsourcing and operations.