AVP - Client Servicing

Role: AVP- Client Servicing

Who Are We

BimaKavach is reimagining how Indian businesses access protection with technology, speed, and simplicity at the core of everything we do.We proudly serve

3,000+

companies, including names like

BSNL, Daikin, The Whole Truth, and CleverTap

, and are backed by top investors like

Waterbridge, Blume, Arali, and Eximius.

Our mission To safeguard every Indian business by 2047.

Our mindset Bold, fast-moving, and customer-obsessed.

Join us at BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition and help build the future of SME insurance in India.

Job Overview

The Assistant Vice President (AVP) - Servicing, will play a critical leadership role in ensuring exceptional post-sales experience for BimaKavach's B2B SME clients. This position requires a strong blend of team leadership, client relationship management, operational excellence, and a keen understanding of commercial insurance products. The AVP Servicing will drive service quality, optimize processes through technology, and contribute significantly to client retention and satisfaction.

Key Responsibilities

Team Leadership & Development:

Lead, mentor, and develop a high-performing team of servicing professionals.Set clear performance objectives, provide regular feedback, and conduct performance reviews.Foster a culture of client-centricity, continuous learning, and problem-solving within the team.

Client Service Management

Oversee the end-to-end servicing lifecycle for B2B SME clients, including policy issuance, endorsements,and claims support.Ensure proactive and responsive communication with clients, addressing queries and concerns effectively.Work closely with the relationship management team to understand client requirements and create customized plans for clients.

Operational Excellence & Process Enhancement

Drive efficiency and scalability in servicing operations through the adoption of tools and automation.Identify process bottlenecks and implement innovative solutions to streamline workflows and improve service delivery.Monitor key service metrics (e.g., response times, resolution rates, client satisfaction scores) and implement corrective actions as needed.

Claims Management Support

Guide the team in facilitating smooth and timely claims processing, acting as a liaison between clients and insurers.Provide expert advice on claims-related queries and navigate complex claim scenarios to ensure fair outcomes for clients.

Cross-functional Collaboration

Work closely with Sales, Operations, Underwriting, Product, and Technology teams internally and insurer teams externally to provide client feedback, resolve issues, and contribute to product enhancements.Represent the voice of the client in internal discussions and strategic planning.

Compliance & Quality Assurance

Ensure all servicing activities adhere to IRDAI regulations, company policies, and best practices.Implement robust quality assurance measures to maintain high standards of service delivery.

Qualifications

Education

: Bachelor's degree in Finance, Business, Insurance, or a related field.

Experience

: Minimum of

7-10 Years in a broking firm or an insurance firm in client facing roles

.

Expertise

Strong understanding of

all LOBs

Proven negotiation skills, with

experience liaising with insurers and clients.

Skills

Excellent analytical skills and attention to detail in evaluating policy wordings and terms.Effective communication and interpersonal skills to build strong relationships and explain technical information.Proficiency in using insurance placement and CRM software.Experience of minimum

5+ years

of managing teams

Key Details

Joining : ASAP

Compensation: Market competitive pay along with a variable performance-based component

Location : Bangalore