Job Description

Company Description Startek® is a global customer experience (CX) management solutions provider known for delivering omnichannel CX, digital transformation, and enterprise tech services to leading brands, including Fortune 500s and fast-growing startups. With 40,000 CX experts across 13 countries, Startek ensures global reach and local connection through both in-center and work-from-home arrangements. Our award-winning Startek Cloud, a hybrid-cloud platform with AI integration, empowers remote team members to achieve business agility. At Startek, we believe in harnessing empathy to create human-centric experiences and build long-term customer relationships. Role Description This is a full-time, on-site role for an Associate Vice President & Assistant Manager Workforce Management (AVP & AM WFM) located in Gurgaon. The AVP & AM WFM will be responsible for overseeing and optimizing workforce management processes, ensuring effective scheduling, forecasting, and resource allocation. Daily tasks include monitoring real-time performance, analyzing workforce data, developing staffing models, and collaborating with cross-functional teams to drive efficiency and meet business objectives. The role requires strong leadership skills to manage a team and ensure adherence to service levels and KPIs. Qualifications Experience in workforce management, scheduling, forecasting, and resource allocation Strong analytical skills for data analysis and performance monitoring Excellent leadership and team management skills Proficiency in relevant workforce management software and tools Effective communication and collaboration skills Ability to work on-site in Gurgaon Bachelor's degree in Business Administration, Operations Management, or a related field Experience in the customer experience (CX) industry is a plus Show more Show less