AV Operations-Analyst-Hyderabad

Analyst – Audio/Video (AV) and Live Streaming Specialist – Contractor - Deloitte Support Services India Private Limited

Your primary responsibilities will include helping customers determine the best technology solutions to meet their desired virtual or hybrid meeting outcomes. In this role, you will support AV events, videoconference endpoints, Zoom webinars, and live streaming services in conjunction with US Meeting and Event Services, US Event Enablement, or Global Program Teams. As an AV and streaming specialist, you will offer consultation during the planning process, participate in discovery calls, coordinate with clients to schedule events, and act as a central point of contact for all individuals involved in the event.

The duties typically depend on the types of events you coordinate. You will oversee all production and technical aspects of an event (Live production events and Webinars), including pre-production tasks such as planning calls and the collation of event materials, production tasks such as event execution, and post-production tasks like post-event reporting, surveys, video edits and hosting on internal platforms. You will ensure the setup and proper functioning of all audio-visual elements, working closely with clients to implement their vision. Setting deadlines for content delivery and ensuring they are met will be crucial. Leveraging your experience and event knowledge, you will develop comprehensive plans for the execution of client ideas. Additionally, you will recommend process improvements to effectively utilize equipment and materials, maximizing production efficiency. Supporting our evolving operational strategies to achieve both production and financial objectives is essential.

Responsibilities

• Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time.
• Assist wth all AV operations-related tasks, ensuring the highest quality standards are met for each event.
• Plan, coordinate, and execute live production events, including setup, operation, and breakdown of Live Streaming and AV equipment.
• Coordinate with internal and external stakeholders to ensure all technical and logistical aspects of events are addressed.
• Ensure the proper setup, testing, and functionality of all AV equipment, including microphones, projectors, cameras, and streaming devices.
• Produce and manage large conferences, such as Zoom/Microsoft Teams webinars, ensuring seamless execution and high participant engagement.
• Monitor the health of AV equipment and video endpoints to ensure proper maintenance and optimal performance.
• Develop and implement best practices for AV operations and live event production, continuously seeking ways to improve efficiency and effectiveness.
• Interact with US counterparts to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience.

Required Technical Skills:

• 1-3 years working knowledge of live event production, intake, and workflow experience.
• Setting up equipment in studio and at events – from initial setup to wrap-up.
• Manipulating, editing and enhancing live and recorded audio and mixing audio per client’s specifications.
• Diagnosing and troubleshooting audio equipment during testing and live events.
• Experience with video and audio post-production techniques including working experience on Adobe Creative Cloud (After Effects, Illustrator and Premier Pro) and Apple Logic Pro.
• Intermediate-level Experience with event technology platforms and AV equipment. Should have had exposure to producing events on Virtual and Web Conferencing Platforms
• Experience on troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
• Working knowledge on videoconference products such as the Poly X30/50/70, Cisco Room Bars, Poly Clariti manager etc. including the ability of troubleshoot L1/L2 issues from the platform UI.
• Experience working on ticketing tools such as ServiceNow is essential.
• Certification or additional degrees in AV, Sound engineering or related field is a plus.

Required Professional Skills:

• Excellent communication and interpersonal skills for client interactions and team coordination.
• This position will be privy to confidential, classified, and unpublished information; therefore, it is critical that discretion and confidentially are always exercised and at the forefront of all communications written and verbal.
• Ability to manage multiple tasks, including ability to propose solutions and explanations in writing and collaborate with a wide range of teams to oversee events.
• Attention to detail to ensure high-quality event delivery and client satisfaction.
• Ability to follow instructions, remain professional under pressure and deliver results in a fast-paced environment.

Education and Experience:

• Bachelor’s/4-year University degree
• Monday to Friday (in-office) | Weekends, as needed | Flexibility provided on an as needed basis.
• • Should be willing to work rotational night shifts, as needed.

Location: Hyderabad

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

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