Automation Engineer

Overview

As an Automation Engineer, you will serve as a key contributor to the ePlus sales process by performing troubleshooting and installation work on various computer and networking hardware, software and video conferencing, digital signage, audio-visual integration and other visual communication equipment.

YOUR IMPACT

The essential functions of this position include:

• Provide deployment and implementation services of multi -vendor solutions in both a Data Center and a corporate office environment
• Provide on-site and remote technical support for applicable service calls
• Perform advanced hardware configuration of at least one of the following: Servers, SANs, routers and switches, operating systems, video conferencing codecs, video conferencing infrastructure
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
  

** All engineers are required to provide on-call technical support, both remotely and on-site, outside of normal business hours, including weekends and holidays, on a rotating basis.**

Qualifications

• Bachelor’s degree in technical field preferred
• 3-5 years of hands-on experience in IT, engineering or A/V
• Work towards achieving manufacturer specific advanced certifications- i.e.: CCDP,CCSP, VCP, HP MASE HP, NASP, CCNA, CCDA, TCE1, TCE2, TSA
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair one or more of the following technologies:
• Microsoft (i.e. Office 365 Migrations, Exchange Migrations, Azure)
• Networking
• Storage Area Networks (SANs)
• Security
• Blade server technology
• Virtualization
• A/V hardware installations
• Collaboration

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation : We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.Teamwork and employee participation : Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.Work/life balance that supports our employees’ varying needs : We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.Embracing communities : We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.