Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! What we’re looking for The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine and Moldova. We find a common language with clients from 27 countries of the world. We are looking for an French-speaking Customer Service Representative to start as soon as possible. Responsibilities Help us to develop our Customer Experience by providing excellent customer service in voice and writing. Guide our customers to make the right order decisions and clarify status on orders NOT do outbound. We only work with inbound services. We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. Requirements Your level of English B2 - C1 You enjoy interacting with people You are a team player and your team can rely on you You have strong communication skills, both spoken and written You aspire to leave every customer satisfied Perks at work What do we offer? Full time contract (40 hours a week) Monday-Saturday 9:00 am - 21:30 pm (8 hours rotational shift) 2 days a week days off Fast growing international company with stable employment Annual vacation of 28 days and 1 additional day off on your birthday Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues. Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work Referral Program with attractive incentives Gym in the office and recreation room with games. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! What we’re looking for tbd Perks at work tbd We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need. Job Info Location Balti Contract Full time Job category Customer Care Group Experience level Support Department Customer Care
Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! What we’re looking for Responsibilities: Work with warranty claims, collection, and checking documentation regarding warranty cases Interact with the supplier regarding reviews and resolve issues Process and register warranties and supporting documents Communicate with clients directly and through the Contact Center Register warranties with suppliers and further forward details for checks Cooperate with other company's departments Provide audit of products that were sent to a supplier for checks Create documentation: terms of creating requests for a supplier, terms of creating requests by a client, payments to clients, refused claims, creating and sending an appeal against refusals. Requirements Experience in the field is welcome, but not required Excellent knowledge of German (written and spoken), English will be additional advantage Persistence, seriousness, flexibility, initiative, result orientation Articulate and correct speech Result orientation, desire to influence the level of remuneration Perks at work Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthday Mental Wellbeing Program – guidance on mental health, work and work-life balance, family matters, exercise, nutrition, sleep, and much more Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work Referral Program with attractive incentives Gym in the office and recreation room with games. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need. Job Info Location Balti Contract Full time Job category Customer Care Group Experience level Support Department Customer Care