Audit (OFC)

Position Title:

Department:

Role Overview

The Auditor – OFC is responsible for conducting end-to-end quality audits of optical fiber network deployment, ensuring compliance with technical standards, safety guidelines, and project specifications. The role involves field-based inspections, documentation, route verification, customer-impact analysis, and coordination with operations teams to uphold quality and minimize network disruptions.

This role plays a critical part in enhancing the reliability of the OFC network, reducing outages, improving execution quality, and strengthening customer satisfaction.

Key Responsibilities

1. OFC Infrastructure Audit & Quality Assurance

• Inspect OFC installation across aerial, underground, and duct-based deployments.
  
• Verify duct closure with end plugs post-HDD (Horizontal Directional Drilling) activities.
  
• Audit chamber construction, structural integrity, PCC work, and installation quality.
  
• Ensure earthing compliance at every 8 km as per industry standards.
  
• Verify plug installation at duct entry points within chambers.
  
• Review cable looping practices and adherence to standards.
  
• Inspect fiber splicing quality, closure integrity, and splice tray routing.
  
• Conduct depth verification surveys to detect shallow / non-compliant depths.
  
• Check for protective measures like warning tape, marker posts, and protection slabs.
  

2. Route Verification & Field Issue Management

• Conduct physical verification of existing OFC network routes.
  
• Identify on-ground issues, damages, non-compliance, or incomplete work.
  
• Document findings with photographic and geo-tagged evidence.
  
• Share observations with Operations team and obtain closure timelines.
  
• Track rectification progress in weekly audits until completion.
  
• Follow up on all open issues and escalate delays.
  

3. Enterprise Customer Connectivity & Service Quality

• Audit enterprise customer fiber connectivity routes.
  
• Analyze repeated outage cases and assist with root cause evaluation.
  
• Review historical outage cases and identify patterns or recurring defects.
  
• Ensure timely resolution of all escalated enterprise network complaints.
  

4. Aerial Cable Inspection & Risk Assessment

• Inspect aerial OFC routes for sagging, tension issues, and physical risks.
  
• Identify locations vulnerable to vehicle movement, height clearance issues, etc.
  
• Recommend preventive measures and track execution.
  
• Monitor aerial routes for seasonal or weather-related risks.
  

5. Safety & Execution Compliance

• Audit adherence to safety protocols at OFC execution sites.
  
• Ensure proper barricading, signage, and traffic management at work sites.
  
• Verify usage of PPE by field teams during execution and restoration.
  
• Monitor overall compliance with safety horn/warning systems.
  

6. Documentation, Reporting & MIS

• Prepare detailed audit reports including findings and recommendations.
  
• Maintain and update OFC audit checklists and compliance trackers.
  
• Track audit performance and closure rates via MIS dashboards.
  
• Publish weekly review reports in coordination with Operations.
  
• Maintain photographic and geo-tagged evidence for all audited points.
  
• Generate periodic trend reports for management.
  

Key Performance Indicators (KPIs)

Quality & Compliance

• 95% audit coverage of planned sites/routes monthly.
  
• 90% compliance with OFC construction & installation standards.
  
• First-Time Right (FTR) compliance .
  
• 100% earthing compliance at defined intervals.
  
• 90% routes meeting depth standards.
  

Issue Resolution

• 80% closure of identified issues within committed timelines.
  
• 10% recurrence of similar issues.
  
• Critical issue resolution 15 days.
  
• 100% escalation case audits within 48 hours.
  

Customer Impact

• 30% reduction in repeated outages Q-on-Q.
  
• 5% unresolved enterprise route issues.
  

Safety

• Safety compliance score 95%.
  
• 5% critical sagging issues detected on aerial routes.
  
• 100% documentation of high-risk locations.
  

Operational Efficiency

• Weekly reviews completed 100%.
  
• Site audit cycle time 4 hours per major site.
  
• Reports submitted within 24 hours of site visit.
  
• 95% documentation completeness.
  

Continuous Improvement

• 100% review of old cases weekly.
  
• Monthly trend analysis reports submitted on time.
  
• 70% preventive recommendations implemented.
  
• Quarterly process-improvement suggestions.
  

Required Skills & Competencies

Technical Skills

• Strong understanding of OFC network architecture & installation methods.
  
• Knowledge of fiber splicing, closures, OFC testing, and restoration.
  
• Ability to read route maps, technical drawings, and GIS data.
  
• Knowledge of safety standards and telecom quality guidelines.
  
• Familiarity with HDD, aerial cable installation, chamber construction, etc.
  

Core Competencies

• Strong analytical and auditing skills.
  
• Keen attention to detail and accuracy.
  
• Good communication and reporting skills.
  
• Ability to coordinate with field teams and operations leaders.
  
• Problem-solving ability; proactive approach.
  
• Physical fitness for field inspections (outdoor audit role).
  

Education & Experience

• Diploma / B.Tech in EEE / ECE / Civil / Telecom (preferred).
  
• 3–7 years of experience in OFC execution, quality audit, or telecom field operations.
  
• Experience with fiber laying, splicing, or telecom infra projects is desirable.