Atlassian Administrator

Job Description

Location: Ghansoli, Navi Mumbai Role & responsibilities: Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo. Configure and maintain Atlassian tools to meet business needs and follow established standards. Collaborate with cross-functional teams to integrate Atlassian tools with other systems. Manage permissions and access control via Atlassian Access for corresponding tools and projects. Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed. Create training curriculums for various Atlassian users and provide training as needed. Stay up-to-date with the latest Atlassian tools and technologies. Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes. Develop best practices for administering Jira effectively over the long term. Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components. Monitor audit logs of Atlassian products to identify any anomalies in tool usage. Provide user management support and training to end users. Lead/support UAT and production rollouts. Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement. Give constructive feedback to team members and set clear expectations. Help the team in troubleshooting and resolving complex bugs. Carry out POCs to ensure that suggested design/technologies meet requirements. Qualifications: Bachelors or masters degree in Computer Science, Information Technology, or a related field. 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment. Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM. Extensive hands-on experience in setting up, configuring, and managing Atlassian DC or Cloud. Experience with automation and scripting to streamline workflows in Jira and JSM. Proficiency in configuring workflows, screens, fields, permissions, and other Jira components. Hands-on experience with the installation and upgrade of Atlassian applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr). Knowledge of at least one scripting language such as Python or Groovy. Experience in migrating and consolidating projects and spaces between Atlassian instances. Strong expertise in creating Jira dashboards, queries, and reports. Ability to write JQL (Jira Query Language) for advanced searches and reporting. Understanding of Agile and Kanban methodologies. Agile project management experience: 2+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence. Certifications and experience: At least one Atlassian Cloud/Jira certification (ACP) and an understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates. Excellent communication skills with the ability to consult with scrum masters, project managers, stakeholders, and technical teams to deliver solutions that meet requirements. Proactive, self-motivated, and self-managed.