Job Description

Role & responsibilities 1) Product Development Product Development as per business requirement. OEM Project Management for product approvals through test protocol development, and field and bench testing in collaboration with customers and Global R&T, used oil analysis and interpretation etc. Technical Support to business verticals: B2B (OEM and Industrial), and B2C (Retail) through RFQ (Technical) submission, product and quality related query management. 2) Quality Quality Management for products at third party blending facilities through effective liaison with their quality teams. Quality Control, laboratory set-up, and laboratory management at upcoming Petronas lube blending in Patalganga (Mulberi). 3) Support Technical Support to business verticals: B2B (OEM and Industrial), and B2C (Retail) through RFQ (Technical) submission, product and quality related query management. Collaboration with Global R&T in carrying out essential functions such as new product development and approvals as per Petronas standards. Effective liaison with suppliers esp. additive companies Provide expert technical guidance and support to clients on the selection, application, and optimization of lubricant products. 4) Client Engagement Establish and maintain strong client relationships, serving as the primary technical contact and addressing inquiries and challenges effectively. 5)Training & Development Develop and deliver technical training programs for clients and internal teams to enhance product knowledge and application. Work closely with cross-functional teams, including sales, marketing, and R&D, to align technical service efforts with business goals. Preferred candidate profile - Familiar with various Industrial lubricant specifications. - Managing customer technical support team. - Managing quality control team. Influencing skills in carrying out the job responsibilities through stakeholder departments internally and with customers. Excellent clarity in communication verbal and written. Excellent analytical skills. Understanding and exposure to quality systems and lubricant manufacturing processes.