Associate

Role Overview: As an Associate at Wipro Limited, your role will involve providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Handle inbound and outbound calls from any part of the globe that the call originates from - Manage general reservations and handle changes to all reservations/tickets - Provide refunds to passengers and address general airline and reservation queries - Assist with Frequent Flyer program general queries - Make service recovery in the event of mistakes or errors, either independently or through supervisor intervention - Follow up timely on any commitments made to the customer Qualifications Required: - Grads/undergrads with 2 years completion in college and able to produce TOR - SHS Graduate for new curriculum - Flexible to work in a 24X7 environment Additional Details: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company with over 230,000 employees and business partners across 65 countries. The company focuses on building innovative solutions to address clients" most complex digital transformation needs. Wipro aims to help customers, colleagues, and communities thrive in an ever-changing world by delivering sustainable businesses through consulting, design, engineering, and operational capabilities. To learn more, visit www.wipro.com. Join Wipro and be a part of reinventing the future. As we transform into an end-to-end digital transformation partner with bold ambitions, we seek individuals inspired by reinvention. Embrace the opportunity to evolve constantly - in your skills, career, and contributions to our business. Wipro values purpose-driven individuals who design their own reinvention. Applications from people with disabilities are encouraged to apply.,