Associate - Voice Process (US Healthcare)-Night Shift

1 - 3 years

1.0 - 2.5 Lacs P.A.

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

CallingVoice ProcessVoice SupportInternational Voice ProcessCcaInternational Call CenterCceOutbound ProcessUS ProcessCSACSECRECustomer CareTechnical Voice ProcessInternational VoiceInternational BPOInternational Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Experience interacting with International (US) customers / Clients. Experience on Eligibility Verification (EBV) Awareness on US Health Insurance guidelines, the claims submission process and procedures. Good knowledge / work experience on US Healthcare Process. Good to have Experience on filling out complex insurance claim forms Analyzing Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges Following up with the appropriate parties (insurance companies and patients) to ensure bills are paid Understand and analyze the patient records Determining the correct codes for patient records Using codes to bill insurance providers Interacting with physicians and assistants to ensure accuracy Keeping track of patient data over multiple visits Managing detailed, specifically coded information Maintaining the patient confidentiality and information security Good verbal and written communication skills. Preferred candidate profile Any Graduate - with excellent communication skills willing to work in Night Shift - Own Commute (Allowances will be provided) Experience - 0-3 years Notice Period: Immediate Joiner Contact Hire for 6 months Location: Hyderabad (Hitech City) Perks and benefits

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