Associate - Technical IAM Engineer

About Businessline/Function :

The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions.

Business line is CIB - CIB is Corporate and Institutional Banking.

We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have a vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes

Responsibilities

We are looking for a SAILPOINT Support Analysts. As the SAILPOINT Analyst, candidate will be responsible for monitoring the SailPoint as an application and handle the incidents and requests reported through ServiceNow. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with technology operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes.

• Should be responsible in maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
• Manage request coming from users (Service Now) as single entry point for the end-users.
• Should work along with team while resolving prioritizied issue and to share the Application Support teams work load
• Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
• Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
• Should monitor the infra 24/7 and finds out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
• Good knowledge on Incident/Change/Problem management process (ServiceNow).
• Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
• Problem resolution: Incidents analysis, steering of corrective action
• Strong hands on experience on Web and Application servers
• Needs to have experience in Performance engineering and improving SailPoint application performance
• Should have sound experience in SailPoint Access Governance module
• Should be able to contribute in Capacity planning & come up with Infra scalability recommendations
• Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
• Should be able to work with DBA in implementing Performance improvements on DB platform
• Should have experience on Build Automation & Continuous improvement in J2EE based applications
• Should be able to define Purging, Data retention, DB backup and restore strategy

Must have skills:

• 3 to 6 years of IAM support experience preferably on SailPoint.
• Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience
• Hands-on in troubleshooting LCM workflows, connectors, config events, scheduled tasksetc
• Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
• Hands-on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MsSql
• Good support knowledge on REST APIs is added advantage
• Experience on Active Directory, LDAP, RACF, PeopleSoft
• Good knowledge on JIRA, ServiceNow is a plus
• Excellent hands-on experience with web/App servers
• Experience with Agile / Scrum IT methodology is a plus
• General banking domain knowledge is a plus
• Should have good analytical and logical reasoning skills.
• Excellent verbal and written communication skills.

Skills Referential

BehaviouralSkills:

• Ability to collaborate / Teamwork
• Attention to detail / rigor
• Client focused
• Ability to synthetize / simplify

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years