Job Description

Advanced Incident Response Serve as a subject matter expert in analyzing and responding to complex endpoint security incidents detected by Zscaler and Cloudflare. Conduct in-depth investigations to determine the root cause of security events and incidents, utilizing advanced threat intelligence and forensic analysis techniques. Develop and implement mitigation strategies to contain and remediate security incidents, minimizing their impact on the organization. Configuration And Optimization Configure and fine-tune Zscaler and Cloudflare security policies and rules to align with organizational security requirements and best practices. Optimize endpoint security configurations to enhance threat detection capabilities and reduce false positives, leveraging insights from security analytics and performance metrics. Performance Monitoring And Health Checks Monitor the performance and health of Zscaler and Cloudflare endpoint security solutions, proactively identifying and addressing potential issues or bottlenecks. Conduct regular assessments and audits of endpoint security configurations to ensure compliance with security standards and regulatory requirements. Escalation Point For Level 1 Support Provide mentorship and guidance to Level 1 support specialists in troubleshooting complex endpoint security issues related to Zscaler and Cloudflare. Serve as an escalation point for unresolved Level 1 support tickets, offering expertise and assistance in resolving escalated incidents and inquiries. Incident Documentation And Reporting Document detailed incident reports, including the timeline of events, investigative findings, and remediation actions taken, for post-incident analysis and reporting purposes. Collaborate with other security teams to share insights and lessons learned from endpoint security incidents, contributing to continuous improvement efforts. Knowledge Sharing And Training Develop and deliver training sessions and workshops for internal teams on advanced endpoint security topics, focusing on Zscaler and Cloudflare functionalities, best practices, and use cases. Contribute to the creation and maintenance of knowledge base articles and technical documentation related to Zscaler and Cloudflare endpoint security solutions. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent work experience. Extensive experience in endpoint security operations, with a focus on managing Zscaler and Cloudflare solutions. Strong understanding of network security principles, including firewall management, intrusion detection/prevention, and secure web gateway technologies. Proficiency in performing advanced incident response and forensic analysis using industry-standard tools and methodologies. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and recommend effective solutions. Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. Show more Show less