Associate, Specialist Collections, Risk Management Group

Team Lead

Credit Cards & Unsecured Loans

Pan India

Credit

Business Units (BUs)

OPS

Non-Standard Portfolio (NSP), collections performance

Collection Agency Management.

Key Responsibilities

• Reporting & Analysis:
• Manage and create Collections Dashboard for Team’s and Collection Agencies performance
• Automate existing MIS & Dashboard and Create new ones basis requirements
• Identify and track trends, root-cause analysis, inform senior management
• Prepare presentations for senior management
• Prepare annual budget for loss and cost. Monitor on-going loss and cost against the budget
• Collections Vendor Management:
• Manage payout and invoicing of Collections Vendors
• Create new Payout Grid and simulate on vendor cost
• Managing and forecasting vendor cost
• Capacity (resource) planning
• Cost optimization projects
• Cross-functional Collaboration:
• Work closely with Credit, Business and OPS teams for portfolio projections
• Performance Management for In-house Team & Collections Vendors:
• Prepare KPI for in-house team and vendors and track performance against targets
• Capacity Plan and implementation
• Regulatory & Compliance:
• Ensure all operations within unsecured partnerships comply with regulatory requirements, internal policies, and industry standards
• Keep updated with any changes in regulations and adjust business strategies and operations accordingly
• Prepare, review SOP, Strategy documents
• Support Audit requirements of internal and regulatory auditors
  

Skills

• Strong experience in managing collections strategy of Credit Cards and unsecured loans
• Advance Excel, SQL and python
• Excellent analytical skills, with the ability to assess portfolio health and recommend actionable strategies
• Strong communication and interpersonal skills, with the ability to engage with both external partners and internal teams effectively
  

Industry Experience

Primary Location

Job

Schedule

Job Type

Job Posting