Job Description

Key Responsibilities: 1. KYC Approval and Verification: Review and approve new KYC submissions in line with company policies and regulatory requirements. Verify the authenticity of submitted documents (e.g., identification, address proofs, and business certifications). Identify and flag discrepancies or fraudulent submissions for further investigation. Carefully scrutinizing information, processes, or systems to identify inconsistencies or errors. 2. Re-Submission Management: Process and validate re-submitted KYC documents for previously flagged or rejected cases. Ensure all issues from prior submissions are resolved before final approval. Maintain an organized system to track the status of re-submissions and follow up as needed. 3. Query and Request Handling: Respond promptly and professionally to KYC and other product/service offerings from retailers, received via email, WhatsApp, and CRM. Provide clear guidance on KYC requirements and resolve issues efficiently to ensure a positive customer experience. Escalate unresolved or complex issues to the appropriate team or department for further action. 4. Documentation and Record Maintenance: Maintain accurate and up-to-date records of all KYC submissions, approvals, rejections, and communications. Prepare reports on the status of KYC approvals and highlight trends, such as common issues in document submissions. 5. Compliance and Policy Adherence: Ensure all KYC processes comply with company policies and applicable regulatory guidelines. Stay updated on changes in KYC regulations and contribute to policy updates as necessary. 6. Collaboration and Process Improvement: Work closely with cross-functional teams, including operations, compliance, and customer support, to streamline the KYC process. Identify inefficiencies in the approval process and recommend improvements to enhance accuracy and speed. 2-4 years of experience in KYC processing, customer service, or a similar role. Experience in agritech or fintech industries is a plus.