Associate / Senior Associate

Job Description

Role & responsibilities: EDI Carrier Error Resolution Overview: The Associate leverages technical skills to resolve wide ranging issues, identify root causes and collaborate for other department. Role of EDI Carrier Error Resolution • Perform triage, root cause analysis, and corrections to data issues found during validations, reported by customers, reported by internal teams, or exceptions reports from integrated partners • Following review of validation warnings, exercise judgement in making file delivery decision • Coordinate fixes or improvements to data issues across multiple internal departments and customers • Resolve customer and internal escalations in a timely manner • Perform prioritization of daily tasks to ensure on time file delivery and timely corrections • Perform UAT and release day validations for quarterly releases • Exercise judgment in escalating issues to management • Proactively notify internal teams if/when files will not meet their agreed upon deadlines • Train new team members on processes and tools for performing Data Analyst duties • Identify opportunities to improve our processes or technology to achieve increased efficiency and/or quality • Occasional weekend and overtime support Knowledge and Experience • BA/BS degree or equivalent • 4+ years of relevant experience