Job Description

Technical/Functional Skills Candidate should be a Subject Matter Expert having in-depth knowledge of implementation, and operational support, administration surrounding the Process supporting the business for End-User Enabled Security technologies/initiatives specifically on McAfee Anti-Virus, Sandboxing and DLP technologies The candidate should have a solid understanding of End-user AV technologies, complete understanding of McAfee AV policies, their strengths, weakness and applicable usages. Should have good Work Experience on Infrastructure Security Domain mainly on technologies McAfee AV Products along with DLP Technology (Preferably McAfee DLP, Zscaler DLP & Microsoft DLP). Operational experience on Components like McAfee ENS, TIE, ATD, DLP products. Define, Configure various McAfee AV policies and must have Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA. High Severity Incident Analysis, Incident trend report, Create new Policy and Reports Report Configuration and Generation (On Demand, Scheduled) from DLP Console(s) and should be familiar with basic SQL and DB Query procedures Understanding of Backing-up the DLP Tool configuration, Data, Health Check of DLP. Provide operational support during Out of Office hours in case of Severity Issues. Good customer handling skills along with extensive hands on skills in defining and creating operational/procedure documents. Possess Knowledge on ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes. Excellent Customer Management skills Sme, Sql, Dlp