Job Description

1. Customer Success Leadership: Own and drive customer success strategies, ensuring long-term retention and growth. Lead high-value client relationships, delivering an exceptional B2B experience. Oversee seamless onboarding processes to ensure clients realize value from day one. 2. Customer Advocacy & Relationship Management: Act as the strategic partner for key clients, fostering deep and impactful relationships. Take charge of escalations and proactively resolve customer challenges. Implement proactive strategies to enhance customer satisfaction and retention. 3. Growth & Expansion: Collaborate with sales and product teams to drive account expansion and revenue growth. Identify opportunities for upselling and cross-selling, ensuring maximum client value. Develop account strategies to enhance client engagement and product adoption. 4. Data-Driven Customer Insights & Feedback: Gather, analyze, and leverage customer feedback to drive product and service improvements. Collaborate cross-functionally to refine processes and enhance overall customer experience. Establish metrics and KPIs to measure customer success and satisfaction effectively. 5. Product Adoption & Strategy: Guide clients through seamless product adoption, ensuring they maximize the value of our solutions. Develop playbooks, training programs, and best practices to improve customer engagement. Stay ahead of industry trends to continuously optimize customer success strategies. What Makes You a Great Fit? Proven experience 5 years in Customer Success or Account Management, preferably in a B2B SaaS environment. Strong leadership and strategic thinking skills with a track record of managing high-value accounts. Excellent communication, negotiation, and relationship-building abilities. Experience with CRM software and customer success tools to optimize client interactions. Data-driven mindset with a passion for improving customer journeys and business outcomes. Ability to work across different time zones and manage global customer accounts.