Job
Description
As part of the Hitachi Energy India Operations Center (INOPC), you will be joining a team of over 3,000 energy transition technologists working in various areas such as grid automation, transformers, high voltage products, grid integration, and service businesses. The center, spread across 3,00,000 sq feet with dedicated lab space, aims to advance the world's energy system to be more sustainable, flexible, and secure by fostering collaboration and innovation. You will play a crucial role in supporting Hitachi Energy units across 40+ countries to deliver projects in 80+ countries. Your role will involve acting as the single point of contact for Handling Synergi cases and SE Service Q notifications follow-up. You will be responsible for creating and following up on Synergi cases, checking new Quality notifications, supporting QM creator in maintaining Q notifications and orders, and analyzing Q costs. Additionally, you will be involved in supporting COPQ reporting process, creating Q info records, and drawing Adonis processes for teams not having BPM in Service. To excel in this role, you should hold a Bachelor's degree in Engineering (Electrical/Mechanical) and have experience in Quality roles with exposure to customer complaints handling and service processes. Proficiency in understanding Quality processes, concepts, and relevant industry experience is essential. You should be proficient in MS-Office, Power BI, or any other Business Intelligence tool, possess excellent English verbal and written communication skills, and have strong problem-solving techniques using the L6S approach. Furthermore, you should demonstrate a self-motivated attitude, willingness to take on new challenges, and agility in responding to changing business requirements. Stakeholder management skills through continuous interaction with Business Leaders and Partners worldwide are crucial for this role. Proficiency in both spoken and written English language is a requirement, and the ability to work from offshore or remote locations is expected. In conclusion, your role at Hitachi Energy will involve playing a vital part in advancing the energy transition through your expertise in Quality processes, customer service, and project management. You will be contributing to the development of sustainable and resilient energy solutions while upholding the core values of safety and integrity that define Hitachi Energy's culture. As part of the Hitachi Energy India Operations Center (INOPC), you will be joining a team of over 3,000 energy transition technologists working in various areas such as grid automation, transformers, high voltage products, grid integration, and service businesses. The center, spread across 3,00,000 sq feet with dedicated lab space, aims to advance the world's energy system to be more sustainable, flexible, and secure by fostering collaboration and innovation. You will play a crucial role in supporting Hitachi Energy units across 40+ countries to deliver projects in 80+ countries. Your role will involve acting as the single point of contact for Handling Synergi cases and SE Service Q notifications follow-up. You will be responsible for creating and following up on Synergi cases, checking new Quality notifications, supporting QM creator in maintaining Q notifications and orders, and analyzing Q costs. Additionally, you will be involved in supporting COPQ reporting process, creating Q info records, and drawing Adonis processes for teams not having BPM in Service. To excel in this role, you should hold a Bachelor's degree in Engineering (Electrical/Mechanical) and have experience in Quality roles with exposure to customer complaints handling and service processes. Proficiency in understanding Quality processes, concepts, and relevant industry experience is essential. You should be proficient in MS-Office, Power BI, or any other Business Intelligence tool, possess excellent English verbal and written communication skills, and have strong problem-solving techniques using the L6S approach. Furthermore, you should demonstrate a self-motivated attitude, willingness to take on new challenges, and agility in responding to changing business requirements. Stakeholder management skills through continuous interaction with Business Leaders and Partners worldwide are crucial for this role. Proficiency in both spoken and written English language is a requirement, and the ability to work from offshore or remote locations is expected. In conclusion, your role at Hitachi Energy will involve playing a vital part in advancing the energy transition through your expertise in Quality processes, customer service, and project management. You will be contributing to the development of sustainable and resilient energy solutions while upholding the core values of safety and integrity that define Hitachi Energy's culture.
