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Job Type

Full Time

Job Description

Job description:

Position Overview:

In a projectized organisational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organisational objectives.

Key Responsibilities:

Delivery Management:

  • Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management:

  • Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.

Customer Relationship Management:

  • Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
  • Conduct regular performance reviews, provide constructive feedback, and address underperformance.
  • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.

Risk and Issue Management:

  • Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Facilitate rapid escalation and resolution for critical project issues.

Change and Transformation Management:

  • Manage project scope changes through structured Change Control Processes.
  • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.

Governance and Compliance for Projects:

  • Establish and monitor governance frameworks for effective project delivery.
  • Ensure compliance with legal, regulatory, and organisational standards on a per-project basis.

Delivery Financial Management:

  • Develop and track project budgets, billing, and financial forecasts.
  • Maintain financial dashboards to monitor project profitability and cost-effectiveness.
  • Conduct variance analysis between planned and actual financial outcomes for each project.

Continuous Improvement:

  • Collect feedback from project teams and clients to implement process improvements.
  • Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

Team Leadership in Projects:

  • Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
  • Act as a mentor and coach to project team members, fostering professional growth.
  • Encourage collaboration and communication within the team to deliver high-quality results.

Qualifications:

  • Greater than 8 Years of Experience in Project Management or Similar Role
  • Industry - IT or IT Managed Services
  • Education: Bachelor’s degree in IT, Project Management, or a related field.
  • Experience:
    • Proven experience in managing projectized environments, IT service delivery, and people management.
    • Demonstrated success in leading and developing diverse teams.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred.
  • Good to Have Skills:

    • Expertise in project management frameworks (e.g., Agile, Waterfall).
    • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
    • Strong leadership, conflict resolution, and decision-making abilities.
    • Exceptional communication and interpersonal skills.

Key Competencies:

  • Project Orientation

    : Expertise in handling project lifecycles from initiation to closure.
  • Stakeholder Management

    : Effective communication and relationship-building with clients and teams.
  • Resource Optimisation

    : Strategic allocation and management of resources to ensure efficiency.
  • Risk Mitigation

    : Proactive identification and resolution of risks.
  • Continuous Improvement

    : Focus on driving innovation and quality enhancements.

Work Environment:

  • Dedicated to leading multiple projects concurrently.
  • Occasional travel to customer or project sites may be required.

Flexibility to work outside regular hours to meet project milestones or address critical issues

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