Associate Program Manager

Job Description

Job Title: Associate Program Manager – OTA Relationships Location: Gurgaon Experience: 1–3 years Function: Business Strategy / Account Management / Partner Relations Role Overview: We’re looking for a dynamic Associate Program Manager – OTA Relationships to take end-to-end ownership of OTA partnerships. The ideal candidate will be responsible for managing external partner relationships, driving growth through account management, maintaining listing hygiene, handling escalations, and leading a small execution-focused team. This role is cross-functional and will require collaboration across Business, Product, and Operations. Key Responsibilities: 1. Relationship Management Drive structured engagement with OTA partners through business reviews and strategy syncs Manage data flow and reporting pipelines for OTA integrations Resolve partner queries, address operational issues, and maintain alignment on KPIs 2. Account Management & Growth Increase OTA wallet share through joint business planning Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement growth levers 3. Offer & Campaign Management Collaborate with OTAs on promotional offers to enhance conversion and visibility Monitor ROI and optimize campaigns using a data-driven approach 4. Hygiene & Listing Management Ensure listing hygiene across platforms – accurate tags, updated photos, clean descriptions, and pricing consistency Regularly audit listing status and ensure BP/DP accuracy 5. Escalation Management Act as the single point of contact for partner and internal escalations Proactively resolve issues and establish feedback loops for continuous improvement 6. Team Management Lead and mentor a small team to execute day-to-day partner operations Set team OKRs, review outputs, and provide strategic direction Foster a culture of ownership, responsiveness, and customer-first thinking Key Skills & Competencies: Excellent communication and relationship management skills Ability to lead teams and manage stakeholders across verticals Proficient in analytical tools like Excel, PowerPoint Experience with OTA platforms and digital distribution strategies Strong problem-solving skills and attention to detail High ownership mindset and execution-driven Preferred Qualifications: Bachelor’s degree from a reputed institution 1–3 years of experience in OTA partnerships, account management or growth roles Prior experience leading or mentoring a small team is preferred Show more Show less