Associate Product Support Engineer

As an Associate Product Support Engineer focused on Hadoop distributed systems, your role will involve providing technical support to enterprise clients. You will be responsible for troubleshooting and resolving issues within Hadoop environments to ensure the stability and reliability of customers" infrastructures. Working closely with experienced engineers, you will collaborate with customers to understand their problems and deliver effective solutions with empathy and professionalism. Key Responsibilities: - Address customer issues related to Hadoop clusters and core components such as HDFS, YARN, MapReduce, Hive, etc. - Perform basic administrative tasks including installation, configuration, and upgrades. - Document troubleshooting steps and solutions for knowledge sharing purposes. Qualifications Required: - Minimum of 3 years of hands-on experience as a Hadoop Administrator or in a similar support role. - Strong understanding of Hadoop architecture and core components. - Proven experience in troubleshooting Hadoop-related issues. - Proficiency in Linux operating systems. - Good communication skills and excellent problem-solving abilities. - Experience with components like Spark, NiFi, and HBase will be advantageous. - Exposure to data security and data engineering principles within Hadoop environments is a plus. - Prior experience in a customer-facing technical support role and familiarity with tools like Salesforce & Jira are considered beneficial. - Knowledge of automation and scripting languages like Python and Bash is a plus. This role offers an opportunity for candidates passionate about Hadoop administration and customer support to deepen their expertise in a focused, high-impact environment.,