Job Description

Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems. About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations . This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs. What You ll Do: Drive Self-Serve Integration Strategy: Define and execute the roadmap for Level AI s integration platform (iPaaS) . Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools. Customer Data-Driven Decision Making: Gather insights from customers, Customer Success, and Sales teams to improve onboarding integrations. Analyze data pipeline performance and work on optimization strategies. Cross-Team Collaboration: Partner with engineering, customer success, and support teams to define product requirements. Ensure seamless handoff of new features and integration capabilities to internal teams customers. Technical Understanding Execution: Work closely with engineers to build low-code/no-code self-serve integration tools. Hands-on involvement in API design, data flows, and debugging integration issues. Optimize Customer Onboarding Automation: Drive adoption of self-serve integrations to reduce manual work for customers. Identify automation opportunities to improve onboarding speed and reduce engineering dependencies. What We re Looking For: 2+ years of software development experience (mandatory) Strong technical background in APIs, integrations, or data engineering Excellent analytical skills - ability to interpret data customer insights to make decisions Proactive problem solver with a strong bias for action Experience working with cross-functional teams (engineering, CS, support, sales) Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus Bonus (Nice-to-Have) MBA or prior product management experience in B2B SaaS Experience with CcaaS, CRM, or data pipeline integrations Worked on self-serve platforms or developer tools Why Join Us Be at the forefront of AI-powered customer experience solutions Work on cutting-edge integrations automation that scale across enterprises Own and shape high-impact self-serve initiatives Collaborate with top engineers AI experts Grow fast in a high-ownership product role