Associate Manager - Payment Operations

Job Description

Key Responsibilities: Manage Payment Experience including monitoring payment processing systems and resolving payment issues and exceptions in order to provide an exceptional customer experience. Daily Recon of Bank Account transactions. Reconciliations of debit transactions with bank statements and internal systems and follow up with banks and internal stakeholders in case of discrepancies. Reconciliation of collections transactions with PG statements (Razor pay and Cash free) bank statement and internal system and follow up with banks and internal stakeholders in case of discrepancy. Solving payment issues of customers with internal (Product and Tech Team) and external stakeholders (PG and Banks) Monitor 24*7 payment success rates across banks, payment gateways and partners and continually improve the same through operational initiatives. Ad hoc Requests with regards to the overall Banking operations of the institute. Account Opening and API setup for the various Business requirements. Coordinating with banks, auditors and other stakeholders involved in the payment process. Audit of Bank Account transactions. Qualifications: Strong process orientation & execution skills Should have good analytical skills. Sound problem solving, conflict resolution and coordination abilities. Excellent organization, written/ verbal communication, analytical, and presentation skills.