Associate Manager- Implementation

About Sakon:

Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world's top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

Job Overview:

The Managed Services Implementation Manager will lead client onboarding and implementation activities, ensuring seamless delivery of Sakon's Managed Services. This role serves as the primary point of contact for assigned clients, translating business requirements into effective system configurations and process solutions. Success in this role requires strong business acumen, process expertise, and a commitment to operational excellence.

Key Responsibilities:

• Lead end-to-end implementation for new clients, acting as the main liaison for Managed Services.
• Conduct structured sessions to gather and analyse client requirements.
• Ensure solutions outlined in the Statement of Work (SOW) align with client expectations and best practices.
• Evaluate requirements against standard processes; identify and escalate exceptions requiring custom solutions.
• Collaborate with internal teams to define, test, and implement solutions for non-standard processes.
• Provide guidance on platform best practices to enhance client experience and operational efficiency.
• Maintain high standards of client support through timely communication and issue resolution.
• Configure systems based on client specifications; perform validation testing.
• Manage documentation throughout the project lifecycle, including:
• Solution configurations and architecture diagrams.
• Client-specific requirement and solution documents.
• Process maps, workflows, and manuals.
• Facilitate training and knowledge transfer to Steady State teams prior to Go-Live.
• Provide regular updates and reports to management on project status and solution progress.
• Support and mentor the Onboarding and Implementation team, contributing to technical development and career growth.

Qualifications & Skills:

• Proven experience of 5+ years of experience in client onboarding, implementation, or service delivery roles.
• Strong understanding of business processes and solutioning methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.
• Proficiency in documentation tools and client interaction tracking systems.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in telecom, SaaS, or IT services is a plus.

Benefits and Perks

Flexible Holiday Policy (choose your own holidays)

Hybrid Working Options

Life & Medical Insurance

Focus on Skill Development, Re-imbursement for Certifications

Wifi-Mobile bill reimbursement

Employee well-being activities

How to Apply and Interview Process:

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Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

HRBP Round

Consent