Associate Manager - Digital Workplace (EM1)

Job Description

Required Skills Technology | Endpoint Management- SCCM Technology | Endpoint Management- Intune, 1E Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | JCT/ JA/JCESA Experienced Technology Manager to lead our IT operations, with a focus on managing and optimizing systems using SCCM, JAMF, 1E Tachyon, and Intune. The successful candidate will play a key role in ensuring the efficient deployment, management, and support of our organization s technology infrastructure. Responsibilities: SCCM Management: Design, implement, and maintain System Center Configuration Manager (SCCM) solutions. Oversee software distribution, updates, and patch management through SCCM. Troubleshoot and resolve SCCM-related issues to ensure a stable and secure IT environment. JAMF Administration: Lead the administration of JAMF Pro for macOS and iOS device management. Implement and optimize JAMF policies and configurations for efficient endpoint management. Collaborate with cross-functional teams to integrate JAMF into the overall IT ecosystem. 1E Tachyon Expertise: Utilize 1E Tachyon to optimize endpoint performance and troubleshoot issues proactively. Implement automation and scripting using 1E Tachyon for rapid issue resolution. Stay current with 1E Tachyon updates and best practices to enhance system efficiency. Intune Deployment and Management: Design and implement Microsoft Intune solutions for mobile device management (MDM) and application deployment. Manage security policies and compliance settings within Intune to ensure a secure IT environment. Collaborate with security teams to implement Intune-based security controls. Team Leadership: Provide leadership and mentorship to a team of IT professionals responsible for endpoint management. Foster a collaborative and innovative team culture focused on continuous improvement. Conduct regular training sessions to enhance team skills in SCCM, JAMF, 1E Tachyon, and Intune. Documentation and Reporting: Maintain comprehensive documentation of SCCM, JAMF, 1E Tachyon, and Intune configurations and processes. Generate regular reports on system performance and security compliance