Associate Manager, Banking Alliances

The Role:

The role will involve managing and growing key banking/network clients relationships and leading projects end-to-end. You will be responsible for ensuring smooth operational processes between various internal teams and clients, enhancing collaboration and driving efficiency.

Key Roles and Responsibilities:

• Responsible for a portfolio of clients to drive adoption of our loyalty and customer engagement products, to ensure business growth of the channel.
• Foster and maintain strong relationships with clients, serving as the primary point of contact for business and operational matters.
• Establish deep relationships with existing clients, map out multiple teams within the target organization, and secure new profitable revenue through cross-selling and upsell initiatives.
• Deliver against volume, revenue, penetration and growth targets for the identified and assigned clients.
• Develop implementation plan across alliance life cycle for the assigned portfolio of clients.
• Map & develop strong working relationships with key influencers for the assigned clients. It should include mapping the various teams in the assigned clients thoroughly and plot them out to an organogram of the banks.
• Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the client’s ecosystem as well as ensure set-up on system and its complete alignment across departments
• Understanding the unit economics and revenues of all products under the Engage vertical and ensuring continuous revenue growth from the assigned clients
• Collaborate with cross-functional internal teams to align partnership strategies with business objectives.
• This role requires a blend of strategic thinking, partnership management, analytical skills, and operational prowess to foster strong relationships with clients.
• Ensuring that the engagements are well formalized with the clients by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance etc.
• Ensuring that client queries and issues with existing products and programs are resolved within expected timelines
• Ensuring reconciliation of transactions, invoicing and recovery is completed within agreed timelines
• Ensuring that delivery of programs post conversion is within timelines agreed with banks

Mandatory Qualifications:

• 3+ years of experience in account management, banking operations, fintech, or related industries, with a focus on alliance management or partnership operations.
• Understanding of banking products, processes, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Experience in customer engagement roles is a must.
• This is essentially a customer facing role and therefore flair for relationship building is sacrosanct.
• Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience.
• Ability to thrive in a fast-paced, fluid, and collaborative environment Analytical capability to deal with the technical, contractual, and financial aspect of the business.Willing to travel to meet with clients.Best-in-class verbal, non-verbal and written communication skills.

Location: Bangalore