Job Description

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Business process Documentation and SOP approval from Discom Coordinating with stakeholders to integrate the applications into the overall business processes. Lead design and ensure the platform meets all the SLAs measurement requirement. SAT / SLA Approval of each meter lot from Discom. Project SLAs should be met on daily / monthly basis. To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team. HES/MDM/Peripheral applications 1. Leading the planning and execution of integration of all system 2. System should work to the satisfaction of all the stakeholders. There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules. Ensuring that adequate security patches are applied, and platform is timely upgraded KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers INTERNAL INTERACTIONS Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head team, Business Team (If required) FINANCIAL DIMENSIONS Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure OTHER DIMENSIONS Minimize client escalations and maintain positive environment EDUCATION QUALIFICATIONS B.Tech (Preferably Computer Science) / MCA Strong data interpretation Analytical ability Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders Ability to effectively manage numerous simultaneous External and Internal interactions RELEVANT EXPERIENCE 8+ years of total experience in the area of metering / Smart metering COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence