Associate Lead - Change Management

Job Description

Required Skills Behavioral | Microland Skills | Execution Excellence Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Behavioral | Aptitude | Tasks Related Skills Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Skills Required: - Co-ordinate, facilitate, advice, and manage cross-regional and global changes - Act as a facilitator for/between the Regional Change Managers where necessary - Convene, chair, and minute the Global CAB (Change Advisory Board) - Ensure adherence to the Change Management policy both regionally and globally - Assess RFCs (Request for Changes) for completeness and validity - Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally - Reject RFCs which lack appropriate information - Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy) - Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar - Ensuring that RFCs have been raised for all changes taking place - Filtering, reviewing and assessing all of the changes that are raised - Determining the correct approval levels to be applied to the change - Steering changes through the review and approval process - Facilitating the risk and impact assessment process for each change - Preparing the documentation required to support the Technical Reviews and CAB meetings - Attending Technical Review meetings for change related items - Publication and circulation of the post-meeting change documentation for CAB meetings - Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required - Production of management statistics on the Change Process