Associate Finance - Platform finance

Department:

Location:

Compensation:

Description

• Perform credit control tasks for school customers and payers including, chasing customers by email or reversing spends on the platform.
• Handling Direct Debit Indemnity Claim (DDIC) challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
• Handling card chargeback challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
• Maintaining customer bank details within the platform, including processing changes as requested by school customers.
• Running and checking system reports to ensure system accuracy and completeness
• Identify and report on trends for tasks completed to drive system improvements
• Other ad hoc tasks as required
  

Key Responsibilities

• Background in finance administration, preferably in similar industry
• Skills and Knowledge:
• Prior experience in a similar role
• Knowledge of Microsoft Excel
• Excellent numeracy & analytical skills and attention to detail
• Good written and verbal communication skills
• Effective listener, understanding of customers needs and finding solutions for them
• Handling high volume debtor's ledger methodically and ability to prioritise workload
• Able to work to deadlines with good time management skills
• Ability to work on their own initiative and as part of a team.
• Ability to develop strong relationships with customers
• Team player with the ability to share knowledge