Job Description

What a typical day looks like: Provide 24/7 IT Support via Chats, Tickets, and Calls L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc. First point of contact to handle IT issues from internal users Troubleshoot technical issues through remote desktop connection Modify email distribution list permissions Modify Active Directory groups Software installations and Repairs Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now Maintain Service Level Agreement for all the tickets Prompt response to the emails received in the shift The experience we re looking to add to our team: BE/B.Tech, BSC/MSC(IT Computer science), BCA/MCA Graduates - with no standing arrears and 60% and above throughout the academics. Experience should be 0-2yrs. Should be willing to work in rotational shifts (including night shifts). Should possess good communications Skills. Should have experience or knowledge in IT Service Desk / Technical troubleshooting. Basic understanding on Operating System (Win 10 11). Basic Networking knowledge Basic knowledge of email clients, MS Office, Office 365 Ability to execute normal tasks with little supervision Creative and innovative thinker Problem Resolution Skills Customer Service Oriented International BPO background will be an additional advantage