Associate Engineer, Digital Data Development

What youll be DOING

What will your essential responsibilities include?

• Technical Support & Troubleshooting: Demonstrate proficiency in providing technical and functional support for various data solutions and platforms, ensuring timely resolution of issues.
• Risk Analysis & Mitigation: Apply analytical skills to identify and mitigate technical and operational risks affecting platform availability, data delivery timelines, quality, stability, and performance.
• Issue Ownership & Resolution: Exhibit ownership of issues from identification through resolution, maintaining accountability and ensuring minimal disruption to production environments.
• Service Level Management: Deliver high-quality production support by effectively managing and meeting or exceeding defined Service Level Agreements (SLAs).
• Product & Cloud Migration Expertise: Collaborate with product teams as a Subject Matter Expert (SME) to facilitate the migration and re-architecture of products and functionalities onto cloud platforms.
• Effective Communication: Maintain proactive, clear communication with business users, technical teams, support staff, and senior management regarding system status, issues, and updates.
• Collaborative Support & SME Role: Work collaboratively with support teams, providing expert guidance on application and platform issues to end users.
• Platform & Production Management: Manage daily support activities to ensure smooth operation of production systems, maintaining system health and stability.
• Global Support Operations: Participate in a Follow the Sun support model, providing cross-time-zone collaboration and coverage within the Digital Data Development division.
• Monitoring & Reporting: Monitor critical system processes, performance metrics, and environment health reports to proactively identify and address issues.
• Configuration & Change Management: Oversee routine system configurations, upgrades, and changes, ensuring stability and compliance.
• Documentation & Standardization: Develop, update, and maintain support documentation, procedures, and best practices to ensure knowledge consistency.
• Availability & Disaster Recovery: Ensure system availability aligns with SLAs and contribute to Business Continuity (BC) and Disaster Recovery (DR) exercises to ensure resilience.
• Policy & Compliance Adherence: Follow organizational policies, standards, and industry best practices, keeping documentation current and compliant.
• Emergency Resolution: Execute timely, accurate, and auditable emergency fixes in production, ensuring solutions align with design specifications and business needs.
• Customer Satisfaction & NPS: Strive to maintain high levels of customer confidence and satisfaction, contributing positively to Net Promoter Score (NPS).

You will report to Scientist.

What you will BRING

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Problem-Solving & Business Acumen: Distinctive problem-solving and analytical skills combined with robust business acumen.
• Business Problem Translation: Demonstrates an understanding of business problems and can translate technical solutions into business value.
• Digital Literacy: The ability to understand and effectively utilize digital tools, platforms, and technologies relevant to data development and support. This skill enables professionals to leverage digital solutions for better decision-making, efficient workflows, and innovative problem-solving, ultimately aligning technical capabilities with business objectives.
• Stakeholder Management: The capability to identify, communicate with, and influence stakeholders at various levels within and outside the organization. This skill ensures that stakeholder needs and expectations are understood and managed effectively, fostering collaboration, gaining buy-in, and ensuring successful delivery of data solutions and support initiatives aligned with business priorities.
• Production Support Processes: Expertise in the Production support processes.
• Application Support: Expertise in handling admin or support for Linux and Windows-based applications.
• Cloud Fundamentals & Monitoring: Good grasp of Azure fundamentals (AZ-900) and Elastic ELK (Logging and Monitoring).
• Cloud Services & Networking: Understanding of cloud services such as compute, storage, databases, and networking.
• Monitoring Tools: Skills in using monitoring tools like Dynatrace and Azure Monitor.
• Cloud Security & Compliance: Understanding of cloud security best practices, IAM, encryption, and compliance standards.
• Networking & Infrastructure: Knowledge of virtual networks, load balancers, firewalls, and VPNs within cloud environments.
• Disaster Recovery & Backup: Implementing/executing backup strategies and disaster recovery plans specific to cloud environments.
• Scripting & Automation: Skills in scripting languages like Python, Bash, or PowerShell for automation tasks.
• Architecture & Frameworks: Understanding of Microservice-based architecture.
• Programming & Development: Robust fundamentals in C#, OOP concepts, .NET Core, and JavaScript.
• Methodologies & Tools: Experience in Agile methodologies, Jira, and DevOps tools like Harness.
• Data & Analytics Platforms: Experience with Databricks, SQL, ADLS, Document Databases, SQL Databases & SQL Data Warehousing & Analytics.
• System Maintenance & Security: Knowledge of installation, upgrades, security management, and system maintenance.
• Data Engineering & Big Data: Data engineering experience with ETL, Big Data platforms (HDInsight / ADLS / Data Bricks) is a plus.
• Influence & Liaison: Demonstrates a level of experience/ability to influence and understand business problems in technical terminology and able to liaise with staff at all levels in the organization.
• Support Experience: Extensive experience in prod support focused roles and one or more areas of Data operations, management & support with a minimum relevant experience.
• Application & Support Knowledge: Experience/knowledge of Microservices, .Net, R Programming Language, Python, Azure, and Kibana, enabling effective support of business-critical applications.
• System Upgrades & Security: Experience in installation or upgrades of applications along with maintaining the necessary security aspects.
• Systems Integration & Support Tools: Knowledge of systems integration, and developer support tools such as Harness, Azure DevOps, CICD pipelines, Release Management, and Automation.
• Data & Big Data Platforms: Data Engineering background or working experience with ETL, Big Data platforms (HDInsight / ADLS / Data Bricks) is a plus.

Desired Skills and Abilities:

• Customer Centricity: Shows a mindset focused on understanding and addressing the needs of internal and external stakeholders, ensuring support and data solutions are aligned with user expectations. This skill fosters robust relationships and trust with business users and team members.
• Cross-Functional Collaboration: Demonstrates the ability to work effectively across various teams such as Support, Development, Product, and Business units. This collaboration ensures seamless communication, shared understanding, and successful delivery of data solutions and platform support.
• Analytical & Strategic Mindset: Applies critical thinking not only to technical troubleshooting but also to understanding broader business objectives and operational impacts. This mindset helps in devising long-term, scalable solutions and improving support processes.
• Resilience: Maintains composure, persistence, and adaptability when facing technical difficulties, system issues, or high-pressure situations. Resilience supports continuous improvement and ensures minimal disruption to production systems.
• Growth Mindset: Embraces continuous learning and development, staying updated with evolving cloud technologies, support best practices, and automation tools. This attitude encourages innovation and personal growth, positively influencing team performance.
• Performance Excellence: Commits to delivering high-quality support and maintaining operational standards. This drive for excellence inspires team members, promotes accountability, and ensures reliable production environments.