Associate Director- Operations

Job Description

About Clear The journey of simplicity throughout the last decade, Urged us to make things clear, so that its easier done than said. Clear Today is Indias leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals, with our ITR, GST, e-Invoicing products, and more. While the journey has not been easy, it has been transforming. Founded in 2011, the decade-long journey of ClearTax defines growth. Starting with just 3 tech products related to tax and filing, we now build mobile and web-based SaaS products for invoices, taxes, payments, and credit and augment them with strong advanced analytics and artificial intelligence. We are also a Series C-funded startup with a strong team of 1000+ members, and as we continue to evolve into a world of new-financial solutions, were looking for individuals with perspectives to join our team. Roles Responsibilities Run Matrics driven support operations Get Operations and Support drive with team Collaborate with cross functional team and drive things Drive Customer Experience Based Matrics Update and Review of the Marics to the leadership team Getting the New Initiatives of Operations and Drive implementation / Changes For Assisted Filing - Getting the Onboarding of Experts (By Team) Orchestrate the Customer Experience on tool and Run the Filling Process What We re Looking For: Deep understanding of customer pain points and behavioral segmentation. Ability to gather and structure user feedback for process improvements. Strong empathy-driven approach in service delivery. Deep understanding of operational metrics and performance tracking. Ability to derive actionable insights from customer behaviour Competency in tracking and analyzing global B2C industry benchmarks. Run the Team and Inspire them for the Larger Goals