Associate Director - Facility Management / Workspace Operation | ANSR

13 - 23 years

18 - 27 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Soft Services & Workplace Experience

  • Lead delivery and governance of integrated soft services including housekeeping, security, landscaping, pantry, transport coordination, helpdesk and mailroom.
  • Oversee F&B operations, cafeteria vendor management, menu planning, food safety compliance, hygiene and experience.
  • Drive workplace experience initiatives employee engagement events, hospitality programs, and community building activities.
  • Conduct regular site walkthroughs, audits and quality checks to ensure adherence to SLAs and SOPs.
  • Champion continuous improvement initiatives to elevate service levels and operational excellence.

Client Operations & Governance

  • Act as primary operations lead for assigned clients, ensuring high-quality service delivery and strong relationship management.
  • Ensure alignment with client-specific requirements including security, access management, audit readiness and business continuity standards.
  • Drive proactive communication, escalation governance and stakeholder alignment.
  • Support onboarding of new clients/sites, ensuring operational readiness and seamless transition.

MEP Oversight & Compliance (Good to Have)

  • Partner with internal technical and vendor teams to oversee uptime and preventive maintenance of MEP infrastructure.
  • Ensure statutory compliance for workplace operations in coordination with engineering teams (e.g., fire safety, CEIG, electrical safety).
  • Review energy and sustainability performance dashboards periodically.

Strategic & Financial Stewardship

  • Track site-level budgets, vendor costs, and operational spends, driving cost optimization.
  • Ensure vendor SLAs and KPIs are met with periodic performance reviews.
  • Contribute to operational strategies, risk management frameworks, and business continuity planning.

Preferred Skills & Qualifications

  • Bachelor’s degree / Diploma in Hospitality, Facilities, Engineering or related field.
  • 15+ years of experience in workplace / facilities operations with exposure to multi-client environments.
  • Strong expertise in Soft Services, F&B operations, audits, compliance, and service governance.
  • Good understanding of MEP systems and statutory compliance (oversight level).
  • Proven stakeholder management skills with experience in working with CXO/leadership teams.
  • Preferred background: IPCs, large corporate campuses, shared services or tech workplaces.
  • Strong analytical, vendor management and communication skills.

Strategic Context

  • This role will own day-to-day operations across a portfolio of multiple client sites
  • Strengthens leadership bandwidth and ensures higher operational responsiveness, SLA adherence, and audit readiness.
    • Acts as a single point of accountability for client workplace experience and service excellence.

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ANSR

Computers and Electronics Manufacturing

Austin

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