Associate Director - Facility Management / Workspace Operation | ANSR

Soft Services & Workplace Experience

• Lead delivery and governance of integrated soft services including housekeeping, security, landscaping, pantry, transport coordination, helpdesk and mailroom.
• Oversee F&B operations, cafeteria vendor management, menu planning, food safety compliance, hygiene and experience.
• Drive workplace experience initiatives employee engagement events, hospitality programs, and community building activities.
• Conduct regular site walkthroughs, audits and quality checks to ensure adherence to SLAs and SOPs.
• Champion continuous improvement initiatives to elevate service levels and operational excellence.

Client Operations & Governance

• Act as primary operations lead for assigned clients, ensuring high-quality service delivery and strong relationship management.
• Ensure alignment with client-specific requirements including security, access management, audit readiness and business continuity standards.
• Drive proactive communication, escalation governance and stakeholder alignment.
• Support onboarding of new clients/sites, ensuring operational readiness and seamless transition.

MEP Oversight & Compliance (Good to Have)

• Partner with internal technical and vendor teams to oversee uptime and preventive maintenance of MEP infrastructure.
• Ensure statutory compliance for workplace operations in coordination with engineering teams (e.g., fire safety, CEIG, electrical safety).
• Review energy and sustainability performance dashboards periodically.

Strategic & Financial Stewardship

• Track site-level budgets, vendor costs, and operational spends, driving cost optimization.
• Ensure vendor SLAs and KPIs are met with periodic performance reviews.
• Contribute to operational strategies, risk management frameworks, and business continuity planning.

Preferred Skills & Qualifications

• Bachelor’s degree / Diploma in Hospitality, Facilities, Engineering or related field.
• 15+ years of experience in workplace / facilities operations with exposure to multi-client environments.
• Strong expertise in Soft Services, F&B operations, audits, compliance, and service governance.
• Good understanding of MEP systems and statutory compliance (oversight level).
• Proven stakeholder management skills with experience in working with CXO/leadership teams.
• Preferred background: IPCs, large corporate campuses, shared services or tech workplaces.
• Strong analytical, vendor management and communication skills.

Strategic Context

• This role will own day-to-day operations across a portfolio of multiple client sites
• Strengthens leadership bandwidth and ensures higher operational responsiveness, SLA adherence, and audit readiness.
  • Acts as a single point of accountability for client workplace experience and service excellence.