Associate Director - Consulting

Job Description

Job Summary: This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion, and developing a high-performing team. This role will be to be a trusted adviser to our customers to deliver the highest level of customer satisfaction. The ideal candidate will thrive in a fast-paced environment and will be able to continually improve our methodology and develop best-in-class processes. She/He will be a dynamic leader who fosters a collaborative environment and has a track record of rallying teams to success. This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills. Key Responsibilities: Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic Engagements of varying complexity at any given time Lead the implementation services & consulting for assigned clients Implementation scoping, estimating, and Contract reviews Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients Build strong relationships with Senior client stakeholders of Fortune 1000 companies Manage project resources including Project Managers, Solution Architects, and Consultants Manage project issues/risks and client expectations and escalate as needed Assist in building playbooks and benchmarks from completed projects Understanding of Business processes and System architecture Arranging and conducting initial Executive and CxO discussions and positioning meetings Skill & Experience Needed: Bachelor's degree required Professional Services Director/ Project Manager / Practice Head / Sr. Director for 3+ years 12+ years of progressive consulting project management experience Experience in functional or technical roles in the implementation of large ERP systems is a plus Independent thinking with keen problem-solving skills Ability to adapt to changing schedules and multiple work plans High organization and prioritization skills Excellent verbal, written, and interpersonal skills Willingness to take a hands-on approach to managing client needs and troubled engagements Critical Knowledge, Skills, and Abilities Requirements: Very strong Stakeholder Management skills with flair to establish starting relationships and influence decision-making with client execs based out of NA/ EMEA Strong Program Management skills with the ability to Zoom in/Zoom out of engagements based on portfolio reviews and program risk Passionate about building teams, talent identification, and hiring externally to help build a strong future consulting foundation Excellent Team management and collaboration skills with special emphasis on establishing personal rapport with his/her team Proven problem-solving, risk mitigation, and analytical skills Ability to handle high-pressure situations Strong ownership to drive the projects from start to finish with maximum client delight.