Associate Delivery Head - DF

Job Description

Delivery Management Responsible forthe service delivery on the services team is delivering Responsible fordelivery of Projects / Programs under his / her portfolio Responsible forthe Production support and maintenance activities Responsible forStakeholder Management and achieve high customer satisfaction Support theProject Managers and Delivery Managers in the project / program delivery Ensuring thateveryone in the team knows and executes his or her role in the service delivery. Responsible forcost / budget management Reporting onproject status to stakeholders Introduce bestpractices within the team to maximize the teamproductivity ChangeManagement Leadership Go getter andLead by example Lead employeesto meet the organizations expectations for productivity, quality, and goalaccomplishment. Achievestretched goals through inspirational leadership Appliessignificant knowledge of industry trends and developments to improve servicesof the team Creates andexecutes development plans and revises as appropriate to meet changing needsand requirements. As a part ofMiddle Management, responsible for making team level decisions, and implementthe same in an efficient and effective way. Organize theteam, making it efficient and effective, and ensure there is constantimprovement in internal and external collaboration processes. Considersorganizational values, employees expertise and past contributions, andopportunities for development when delegating assignments Be a catalyst inimplementing our Colruyt values in the organization. People Development Peoplemanagement for a team of 20 - 30 members from juniors to senior level. Responsible forindicating a direction in the short run so that it is clear to everybody whichway we are heading and to make sure we are all on the same wavelength. Responsible formobilizing and channeling the energy of employees and colleagues to make sureeverybody is committed to reaching the objectives set. Responsible forcoaching and following the personnel so that each individual and the team havethe space to grow (SKILL). Responsible forteam memberpersonal development to become stronger and more conscious. Responsible forshort-term planning and organization, so that people as well as means arebrought into action in the most efficient way. Responsible forhis/her own presence and availability so that employees have a personal contactfor their needs and for taking on the role as a superior. Responsible forpromoting the (group) mission and values so that the team can understand thereasons, co-ownership is brought about and the team members understand andfollow group culture Responsible forfollowing and adjusting the work so that we, as a service, comply with the SLEsagreed on with the customer in the total process. Responsible forall staffing decisions in the team (Recruitment, Induction, PerformanceAppraisal, Release etc.) Engage,Energize, Evaluate and Empower team members Communication & collaboration Responsible forthe synergy with other teams (in India and Belgium) and directions, so that theteam contributes significantly to the global process. Identifying andresolving problems, determining quality improvements and implementing change. Sharesinformation with team through frequent, open, quality, two-way communicationwith a sense of direction Requirements Total experienceof 18+ years of IT Experience Have at least 5years of project / program delivery experience in Agile / SAFe / Waterfallmethodologies Have at least 5years of experience in core people management Experience inhandling technical teams of 20+ people Experience inmanaging cross functional teams including analysts, architects, softwareengineers, QA, Scrum Masters etc Experience inmanaging vendors and their deliverables Experience inmanaging teams in global working model in onsite offshore model Strong instakeholder management and building trust relationships with the clients Be a believer ofvalues and have necessary soft skills (respect for individual, activelistening, cost/benefit thinking, little hierarchical thinking, serviceoriented, efficiency). A role model in these areas.