Associate Customer Success Manager 1

Job Description

The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Other duties as assigned Qualifications include: 0-2 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, bachelors degree preferred