Associate - Customer Service (Chat Process)

Job Description

Key Responsibilities: Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team A Bachelor s degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English