Job Description

What Youll Be Doing. Customer Management: You will be our customersbest ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty. Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality. Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf through the project lifecycle, including post-delivery exceptions. Program Management Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency. Desired Traits. Bachelors degree in engineering (or equivalent) and 3-6 years of relevant experience in a fast-paced operations environment with a customer service focus, preferably within a manufacturing company. Proven experience working directly with US based customers, holding the customers best interests at heart. Outstanding skills in communication and empathy. You know what to say and when to say it, whether online or over the phone. You are clear, concise, and direct while also being extremely personable. Fluent in written and spoken English, experience working in multinational environments. Accountability: you say what you do and do what you say. Previous experience working in the night shift during US business hours. Basic project management knowledge: scope, timing and quality. Basic operations knowledge: logistics, RMAs, change requests, invoicing. Self-starter, managing time efficiently, and can complete tasks on time with a given prioritization framework. Eager to learn about the manufacturing ecosystem and the New Product Development process. Ability to work one of the following overnight shifts: 9am-5pm Pacific Time (Mon-Fri) 6am-2pm Pacific Time (Mon-Fri). Interested in learning moreWe look forward to hearing from you soon.