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Associate: Corporate Care

4 - 7 years

6 - 8 Lacs

delhi india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

logging crm management support report modification processing lending communication excel word power

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: -
  • Logging enquires/requests received from the internal and external customers in CRM and reverting with the appropriate acknowledgement within the stipulated TAT.
  • Follow up with various departments to arrange resolution
  • Respond all queries politely and clearly communicating relevant & precise information within the policies & procedures of Org
  • Ensures adherence to Quality Management System and support for continual improvement
  • Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment
  • Should be able to track & report details in CRM
  • Assist & mentor team members in resolving the requests breaching TAT
  • Motivate & guide Team members for managing the job responsibilities
  • Share insights in process creation, modification & its implementation for smoother & accurate processing of requests
  • Arrange trainings & meeting for regular updates & guide the team members by understanding the challenges face by them
  • Well versed with banking practices & Asset products
  • Good interpersonal, analysing and problem-solving skills by means of effective & efficient communications
Other Responsibilities (If Any):- Can do Operations Work in addition.
EducationGraduate/ Post GraduateAgeNo Age barWork ExperienceMinimum 4-7 Years of experience in the same (Lending) industryPrimary SkillShould have handled minimum team size of 5-7 membersLeadership quality & team management skillsEffective communication & inter-personal skillsProduct knowledge of Loan Against Property, Bill Discounting, Unsecured loans, Machinery loansSolution Oriented ApproachTechnical SkillsProficiency in Ms-Excel, Ms-Word, Power Point, Finnone & CRM SystemManagement SkillsAbility to balance and prioritize multiple tasksStrong sense of accountability and self-initiativeSoft SkillsWilling to work for flexi hoursGood Listener, Clear CommunicationPositive attitude, self-confident, assertive & patient

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