Job Description

Working within the Professional Services team as an Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike. What will you be doing: Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data, and processes Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer s incentive compensation plans) Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process Conduct thorough functional testing to ensure a high-quality solution is delivered to customers Evaluate discrepancies in data and accurately identify root causes for any errors Provide support to Customer Admins during the Customer Testing and System Handover activities Be actively involved and support customers through the system go-live process Support existing customers by investigating and resolving issues Participate in activities, and provide feedback on internal processes and the standard solution Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to Value for Customers Participate in activities, and provide customer focused feedback on improving and stabilizing the product Track work on projects using our PS automation software What we re looking for: Willing to take on ambiguous & complex challenges and solve them Loves and is good at multitasking and juggling multiple workstreams Effective and confident in communication - ability to interface with senior employees at our Customers Highly detail oriented - takes great notes, can document complex solutions in detail Some understanding of accounting, finance, and/or sales comp concepts Understanding of Incentive Compensation Management concepts will be a big plus Knowledgeable in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages) Positive Attitude - optimistic, cares deeply about company and customers High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation, dynamic, Humble / no ego Resourceful - has an "Ill figure it out" attitude if something they need doesnt exist Smart and curious to learn Programming knowledge using Python will be a plus