Associate Consultant (Client Consultation)

As a Customer Service Representative at BTW Visa Services India Pvt Ltd, you will be responsible for: - Communicating effectively with clients via phone, email, and other channels to understand their service needs. - Providing expert consultation on attestation, apostille, and translation services, including process guidance and documentation requirements. - Offering step-by-step support to clients throughout the service lifecycle, ensuring clarity and transparency. - Proactively following up with inquiries and working towards converting leads into confirmed business. - Coordinating logistics for the pickup and handling of client documents, ensuring timely and secure transfers. - Delivering regular updates to clients regarding the status of their requests, maintaining trust and satisfaction. - Ensuring service delivery meets the company's quality standards, with consistency and accuracy. - Addressing client feedback and queries promptly, ensuring effective resolution and continuous improvement. - Collaborating closely with internal departments (operations, logistics, customer service, etc.) to ensure seamless end-to-end service execution. You will play a crucial role in maintaining high standards of customer service and satisfaction at BTW Visa Services.,