Assoc Director-Cybersecurity - IAM Ops

Job Description

Strategic Planning: Define and execute application on-boarding strategy to IAM services including IGA, PAM, Entra ID leveraging factory model. Partner with ServiceNow product manager to define product roadmap and strategy for the ServiceNow platform to automate IAM business services . Conduct market research and competitive analysis to identify opportunities for innovation and improvement. Develop and maintain a long-term product roadmap that aligns with business goals and stakeholder needs. Operations Management: Collaborate with cross-functional project teams to deliver projects on time and within scope. Monitor project progress, identify risks, and implement mitigation strategies as needed. Ensure effective communication and collaboration among team members and stakeholders. Prepare and publish leadership metrics covering KPIs and KRIs to measure operational efficiency and follow established escalation procedures for timely resolution. Stakeholder Engagement: Engage with internal stakeholders and other business units to gather requirements and ensure alignment with organizational objectives. Act as the primary point of contact for all IAM Application on-boarding, ServiceNow-related inquiries and initiatives. Gather feedback and requirements from customers to inform product decisions. Global Team Collaboration: Partner and collaborate with international and diverse teams to ensure seamless day-to-day business operations, effective handovers, and foster a unified team culture. Quality Assurance: Establish and maintain high standards of quality for all deliverables. Conduct regular reviews and testing to ensure that the platform meets user expectations and complies with best practices. Product backlog Management: Partner with product managers to continuously manage and refine the product backlog, ensuring it reflects the latest priorities and requirements. Feature Prioritization: Prioritize features and tasks for development sprints based on business value, stakeholder input, and resource availability. Make informed day-to-day decisions to address development challenges and trade-offs. Development Collaboration: Work closely with the development team to ensure a clear understanding of requirements, provide ongoing clarification, and support the team in overcoming any obstacles. Ensure alignment between development efforts and strategic goals. Risk and compliance management: Partner with internal audit and control teams to plan and deliver product features in compliance with IAM controls and processes Gap Analysis Enhancement Advocacy: Identify gaps in existing solutions, gather requirements, and collaborate with product architecture and client teams to advocate for necessary enhancements. Technical Support Collaboration: Partner with Engineering Tier 2 / Tier 3 support teams as needed to resolve complex customer issues and ensure seamless operation. Qualifications: 15 or more years of work experience with a bachelor s degree 8+ years of experience in global organizations at IAM Operations leadership level 6+ years of experience with managing IAM operations services including application on-boarding, access certification, customer engagement, L2/L3 operations support. 10+ years experience with providing business and access operations support with SailPoint IGA and CyberArk PAM products Excellent project management skills, with a track record of successfully leading cross-functional teams. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Experience with Azure DevOps a plus. Requires Office Presence (hybrid model) at one of the listed locations. Preferred: Organizational Change Management Experience: The candidate should be comfortable driving people change and have a track record of successfully navigating organizational changes. Demonstrated expertise in deploying effective, large-scale IAM programs, working effectively with a broad group of stakeholders. Strong understanding of applicable regulatory expectations on the design and deployment IAM solutions A clear record of strategic thinking, sound judgment and superior problem solving Flexible and creative thinker with strong execution skills, generate out-of-the-box solutions, manage ambiguity, anticipate the impact of decisions/initiatives and able to move seamlessly from high level concepts to details Proven project management skills and experience