Assistant/Deputy Manager Operations

Overview

• Designation:

  Assistant Manager/Deputy Manager Operations (Security/HK/Sp. Projects)

• Key Role:

  Responsible for the smooth coordination of operations and backend activities by managing and analyzing process data, and coordinating with internal stakeholders to achieve

  Process Objectives

  .

Key Responsibilities & Deliverables

This role focuses on operational excellence, data management, financial compliance, and team development.

1. Operations Management & Compliance (BMS)

• Achieve process objectives through the effective implementation and deployment of the

  Business Management System (BMS)

  .
• Monitor backend operations performance monthly, identify improvement areas, and ensure BMS document control.
• Create awareness of processes and objectives among the team.

2. Data & MIS Reporting

• Understand requirements for and ensure the preparation, validation, and timely submission of accurate

  Management Information System (MIS) reports

  .
• Submit

  Attendance data

  within the Turnaround Time (TAT) to relevant departments.
• Follow up with team members for data collation/alteration and provide suggestions based on MIS observations.

3. Financial Coordination (Billing, Payroll, Invoices)

• Ensure the

  timely submission of Billing and Payroll data

  , vendor invoices, and expense vouchers to relevant functions within the TAT.
• Resolve discrepancies related to attendance, billing, expenses, and vendor invoices.
• Communicate, coordinate, and follow up with internal functions and management as necessary.

4. Team Development & Management

• Build a

  capable and motivated team

  to achieve departmental targets.
• Assess team capabilities, restructure as needed, and identify new positions.
• Coordinate with HR for candidate interviews, selection, and smooth

  induction

  of new employees.
• Conduct competency gap analysis, identify training needs, and verify training effectiveness.
• Manage performance appraisal and recommend performance-based

  Reward and Recognition

  .

5. Self-Development

• Proactively

  develop own skills

  in areas such as

  Advanced Excel, Presentation, and ERP Software

  to enhance role performance.
• Conduct self-introspection (SWOT analysis) and participate in relevant training/coaching sessions.