Job Description

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage deployment and standardization of all backend processes for PSA partners to ensure regulatory compliance and requisite NFTE availability across locations. Role Accountability Design, deploy and document standardized processes for Vendor Management. This includes a review of all existing decentralized processes across back-end functions and then arriving at a proposed approach Ensure timely BGV completion for all third-party resources and scrubbing of the database for negative listed candidates during hiring Manage vendor onboarding, renewal, addendums, property deeds, ISO certification and other requirements in line with internal guidelines and regulatory requirements Work on a standardized Budgeting Process along with relevant controls to minimize the NFTE expenditure, track the budget basis the approved HC/COST Coordinate with Internal as well as external auditors for providing all relevant audit data, resolution of audit queries and getting corrective action done as per timelines Act as the single point of contact for Risk,Infosec,Compliance departments for getting all RCSA control testing, and assessments done and providing all evidences as required Provide and monitor access to critical internal applications (Email, core systems etc.) for third-party resources and take prompt corrective action to avoid non compliance and mitigate risk Manage end to end attendance for all backend (non-sales) functions to enable them to give accurate Payroll inputs in the prescribed timelines Set up processes for centralized verification of Partner Bills ensure timely correct bill processing from partners along with required supporting Work with the InfoSec team to initiate on various controls to be built to safeguard Company sensitive data being handled by NFTEs across functions/Process Conduct UAT/PVT for any system change/enhancement projects related to system/processes managed Update and circulate the NFTE Code of Conduct on a periodic basis as required Measures of Success Timely accurate documentation of processes Process automation % Vendor cost adherence as per MOU Vendor compliance adherence No adverse observations in internal/external and vendor audits Timely scrubbing of BGV database 100% accuracy in critical access management Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization Quality related techniques Experience exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Process Orientation Detail Orientation Quality Orientation Qualification MBA in any discipline (Operations specialization preferred) Preferred Industry BFSI/Finance / Any