Posted:1 day ago|
Platform:
On-site
Full Time
In this role, the incumbent should be a skilled and visionary Product Owner - ServiceNow to join our Digital Transformation team. This role will be instrumental in driving the deployment and strategic use of ServiceNow solutions across Genpact's client engagements. The incumbent should have a strong background in IT service management, process optimization, and stakeholder collaboration.
Responsibilities
Identify and evaluate opportunities for process improvement and automation using ServiceNow solutions.
Analyse existing IT and business service management processes to uncover inefficiencies and transformation opportunities.
Collaborate with client stakeholders to define business requirements and translate them into ServiceNow product capabilities.
Develop compelling value propositions and business cases for ServiceNow deployment.
Lead the end-to-end deployment journey of ServiceNow products, ensuring alignment with client goals and successful adoption.
Act as a liaison between Genpact's internal teams, ServiceNow, and client organizations to ensure smooth implementation and continuous improvement.
Foster strong client relationships and drive value realization through strategic use of ServiceNow capabilities.
Facilitate workshops and discovery sessions to gather insights and define solution roadmaps.
Ensure timely communication and reporting to all stakeholders throughout the project lifecycle.
Monitor post-deployment performance and identify opportunities for further optimization and innovation.
Support change management and training initiatives to ensure successful user adoption.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in information technology, Computer Science, Business, or related field MBA or equivalent preferred.
Experience in IT service management, product ownership, or consulting roles.
Proven experience working with ServiceNow or similar ITSM platforms.
Strong understanding of ITSM, ITOM, and business service management processes.
Experience in client-facing roles with strong stakeholder management and communication skills.
Demonstrated ability to lead cross-functional teams and manage complex deployments.
Preferred Qualifications/ Skills
Hands-on experience with ServiceNow modules such as Incident Management, Change Management, CMDB, and Service Catalog.
Strong analytical and problem-solving skills.
Ability to build trust and influence senior stakeholders.
Agile methodology experience and familiarity with product lifecycle management.
Excellent presentation and storytelling skills to articulate value propositions.
Genpact
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